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Terms and Conditions

Returns are free and easy

If you don’t like the Goodbye Malaria products you purchased for any reason or if you want to exchange them for a different size, design or color, we’ll take them back within 45 days of purchase, free of charge. The garments or products must not have not been worn, washed, or damaged and must have the original hangtags and/or packaging still intact and affixed.

We've made the return/exchange process easy with 3 simple steps:

1) Request a return shipping label from us:

Simply email us at shop@goodbymalaria.com indicating that you wish to return or exchange, along with your name and we'll email you right back with a shipping label and a returns/exchange form.

2) Prepare the shipment:

Be sure the products are carefully wrapped before shipping so they don't get damaged. If the original packaging isn't available we suggest you place them in a plastic bag.

Put the products along with the return/exchange form we emailed you in the polyester bag you received your original purchase in (tip: turn the polyester bag in-side-out). If you don’t have the original polyester bag, please use a shipping envelope or small box.

Affix the return label to the polyester bag or box.

3) Drop it off or call for pick-up from your shipper of choice. 

We are not responsible for any costs incurred to return your purchase. Please make sure to use our return label in addition to the one provided by your shipper.

Exchanging a gift?

Please follow the same instructions mentioned above. No charges will be applied to the person that gave you the gift. 

Gift Cards, and pajamas bought with a gift card, are not returnable. 

If you need any help processing the return, please email us at  shop@goodbymalaria.com or call: (011) 216 3527 or altenatively call: 0837948309 (9am to 5pm)

Shipping

Shipping to anywhere in South Africa will be charged at a flat rate of R40

When shipping to the USA the following rates will apply:

Under $25 = $5.95
From $25 - $75 = $9.95
Above $75+ = FREE

RUSH Shipping is an additional $8.95 on the above fees

When shipping to Canada the following rates will apply:

Under $25 = $14.90
From $25 - $75 = $18.90
Above $75+ = FREE

RUSH Shipping is an additional $8.95 on the above fees

When shipping to Australia the following rates will apply: 

Under AUD33 = AUD12.95
Over AUD33 = AUD14.95

RUSH Shipping is an additional AUD11.58 on the above fees

When shipping to the rest of the world the following rates will apply:

Under $25 = $14.90
From $25 - $75 = $18.90
Above $75+ = FREE

RUSH Shipping is an additional $8.95 on the above fees

Regular shipments will take 5-7 days delievry time. Rush shipments will take 2-3 days delivery time. Should you need us to make alternative shipping options available please email shop@goodbyemalaria.com or call: (011) 216 3527 or alternatively call: 083 794 8309 (9am to 5pm)